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Who we are
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Welcome to extremesportsworld.co.uk - ordering with us is totally safe, secure and fully guaranteed.

We have done our utmost to ensure that our site and ordering process is as quick and easy as possible. We've also put some useful info together to help you - just click on any of the help topics below for full details:

If you have any questions not answered here or would like to contact one of our customer service team, please email us at customerservices@extremesportsworld.co.uk or phone 0844 871 2920. For your info, our office is open Mon-Fri, 9:00am-5:30pm.

The Ordering Process & Payment

There are two ways to order.

The easiest way is through the shopping basket on this web site, it is totally secure and very easy to use.

We accept the following credit cards Master Card, Visa, Visa Electron, Visa Debit, Maestro, Solo and  now Paypal.

We no longer accept Splash Plastic, JCB, American Express, cheque or postal orders as a method of payment.

The second way is to phone your order through to us, if you are in the UK call us on 0844 871 2920, if you are phoning from outside the UK call 44 (0) 1245 243390. But please be aware that some of our special offers and promotions are available online only.

Check our contact page  for our address and other details.

Special Orders

If you are placing a special order i.e. ordering a custom surfboard, your order will be made specifically for you, just the way you want it, in accordance with the instructions and specifications you have given us. Before going ahead with the order, we will ask you to check over all the details to make sure you are happy and it is your responsibility to check that all details are correct. We do require payment in full at the time the order is taken and we are unable to provide refunds or exchanges on special orders, unless we have not fulfilled the order as it was requested. (Please note that delivery costs for surfboards and other special orders are generally different to our standard costs, due to their bulky nature.)

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Recommend a friend

We offer a 10% discount to anyone that you recommend, you will need an account in order to recommend your friend. Providing your friend places an order under the same email address that you recommended them under, you will receive a 10 discount voucher 20 days after their order has been dispatched. Please ensure that you use the correct email addresses for yourself and your friend as discount codes and gift vouchers cannot be re-issued.

We suggest that you add our email address into your contact to ensure that our messages do not get sent to the junk email folder.

Your friend must live at a different address to your own.

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Student Discount

We offer a 10% discount to all students that hold a valid academic / school email address i.e. email addresses that end in ac.uk or sch.uk

To obtain your discount code, please visit the student discount page, your student discount cannot be used in-conjunction with any other promotional code and you must have access to your academic / school email account in order to retrieve your code.

FREE stuff for your Student club or Society

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Promotional Codes & Discount

We will occasionally supply promotional or discount codes via newsletters or on the site, these will only apply to orders placed online and you will need to enter the code at the basket stage of the checkout in order to receive your discount.

Regrettably we cannot apply these discounts retrospectively, so if you want the reduction you need to enter the code at the checkout, if you don't enter the code you don't get the reduction.

Only one promotional code can be used per transaction.

Some promotional codes are specific to certain products, if you mis-use a promotional code then we reserve the right to charge you for the value of the discount that you have claimed and this will appear as a separate item on your statement.

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Gift Vouchers

Our gift vouchers are available in £5, £10,£25 & £50 denominations and are only redeemable online and they are valid for one year from date of purchase. Vouchers can be used as payment towards the full value of an order, over payments on gift vouchers are not allowed and over payment amounts will not be refunded.

Promotional codes cannot be used to purchase gift vouchers.

More than one voucher can be used towards the payment of an order.

Gift vouchers cannot be used as a payment method for gift vouchers.

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Product Reviews

Let us know what you think about the products on the site, for every review we use you will receive a credit, get 10 credits and we'll send you a £5 gift voucher. Your gift voucher will be valid for 3 months and can be used in payment towards an order.

It usually takes 3-4 working days before product reviews appear on the site ( if they are approved ), you will need to create an account in order to submit a review. There is no limit to the number of reviews you can submit.

Checkout the guidelines for submitting a product review.

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Prices Displayed

Prices are displayed inclusive of any applicable VAT.

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Price Match - 110% Price Promise

We strive to bring you the most competitive prices on your Surf / Skate / Snow gear; so if you find the same product for a lower price (in the same size, colour and specification) we will be happy to refund the difference plus 10%.

The product must be in stock with our competitor when the Price Match is registered. Our Match is offered to you on the following basis. We will match from Mail Order to Mail Order, and Internet to Internet. We will not match from Internet to Mail Order. The Price Match will be based on the retail price of the item plus the delivery cost. Our Price Pledge is for the period of 21 days from purchase.

Price Match will not apply to reduced , sale or discounted items. For matches outside of UK territorial waters the following additional criteria will be used:- The Thomas Cook tourist rate is used as a basis for currency exchange. The delivery charge applied will be based on charges we would make for foreign delivery. Plus local Duty and Taxes applicable at the time of the contract. We will adopt a fair strategy within the bounds of law as it directly relates to the importation of goods into the country. Get more information on our 110% price promise.

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Registering with extremesportsworld.co.uk

Our registered users and past customers can enjoy a quick, easy and safe shopping experience, and an exclusive range of cool features and benefits. You do not have to register with us if you only wish to browse the store or add things to your basket - only if you decide to buy.

When you click on the Register tab, we'll ask you for your name, email address, a password and two contact phone numbers:

Your name, and surname - Please complete these fields with the details as requested.

E-mail address - This is important as it is used to log you in. Please complete this field carefully checking it is correct. We can also keep you updated with bargains, some exclusive to registered customers, and latest extremesportsworld.co.uk news - if you would like to receive this info sign up for our newsletter.

Your daytime telephone and mobile telephone numbers - Required so we can quickly contact you in the event of a query with your order -if you only have a mobile number, please enter this in both boxes.

Password - You will also be prompted to create a password, this should be between six and 12 characters and something you can easily remember, but that is not too obvious!

You will then need to confirm this password in the field below.

Nice and easy - you'll now be set up as a Registered User!

You'll then be taken through to an "edit your details" screen, where you can add in your address/delivery information at any time.

Account address - This address should be the address to which your selected payment card is registered. i.e. where you receive your bank or credit card statements. You can set up separate delivery addresses clicking the delivery addresses button on the menu.

Delivery addresses - Please enter a delivery address. If you want the order delivered to you work address please make sure you enter the company name and department to make sure your order gets to you.

Once you have purchased from us, every repeat visit will mean quick and easy ordering. You will not have to input a billing or shipping address once you have logged on, providing you have already created this information - only if you want to change it!

Payment details - You will need to enter your card details with every order you place for your own security we do not store these details.

Updating your details - If any of the information that you have provided to extremesportsworld.co.uk changes (for example if you change your e-mail address) then do let us know. If you are already a registered user, then just log-in to "your account" and make the changes and this will automatically update our records. If you are not yet a registered user, then please give us the correct new details by sending an e-mail to info@extremesportsworld.co.uk - if you are changing your email address, don't forget to give us your old email address too!

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About Your Account

When you have registered or have ordered from extremesportsworld.co.uk an account will have been created for you. This account offers several benefits

Personal Details - You can change this area as required.

Password Settings - We recommend you change your password frequently - to do this, complete the boxes as required.

Addresses - With extremesportsworld.co.uk you can add additional addresses to your delivery address book - great if you want parcels sent to either home or work and also making it easy to send presents too!

You can access your account here , from your account you can see past order and their status.

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Delivery

extremesportsworld.co.uk will try to despatch your order within one working day of it being placed subject to stock levels. If there is going to be a delay for any reason we will contact you. All quoted delivery times are based on standard working days i.e. Mon - Fri. Items can be delivered on our next working day or two working day (48 hour) service as long as they are ordered before 14:00 hours (Mon - Fri).

We will try our best to ensure that o rders placed before 2pm will be dispatched on that working day, orders placed after 2pm will be dispatched on the next working day, although this may not be the case during busy and promotional period.

We can now offer a guaranteed saturday delivery service for £6.95 on orders under 2Kg being dispatched to the UK mainland, this service is only available over the phone and we will need to receive your order by 2pm. Your order will be delivered by 9am on Saturday.

The delivery tariffs are as follows:

Delivery Option Price Signature Required? How long will it take to arrive? Delivery time guaranteed? Weight
Standard UK Mainland**, Channel Islands & N.Ireland FREE DELIVERY for orders over £50, otherwise only £1.95 for a limited period.
For stickers and other orders under £2 postage is 47p
signature not required
3-5 working days*
delivery time not guaranteed
Up to 20Kg
Royal Mail First Class £2.95
signature not required
2-3 working days*
delivery time not guaranteed
Up to 20Kg
BFPO FREE DELIVERY for orders over £50, otherwise only £1.95 for a limited period.
For stickers and other orders under £2 postage is 47p
signature required
3-5 working days*
delivery time not guaranteed
Up to 2Kg***
48 Hrs UK Mainland £3.95
signature required
2 working days
delivery time guaranteed
Up to 30Kg
Next Day UK Mainland £4.95
signature required
1 working day
delivery time guaranteed
Up to 30Kg
Saturday delivery UK Mainland £8.95
signature required
by 9am saturday
delivery time guaranteed
Up to 2Kg***
Surfboards UK Mainland £14.95
signature required
2 working days
delivery time guaranteed
Up to 30Kg
           
Europe inc Eire £6.95
signature required
3-7 working days
delivery time not guaranteed
Up to 2Kg***
Europe inc Eire £19.95
signature required
3-7 working days
delivery time not guaranteed
Up to 15Kg
Rest of the World £15.95
signature required
7-10 working days
delivery time not guaranteed
Up to 2Kg***
Rest of the World £24.95
signature required
7-10 working days
delivery time not guaranteed
Up to 10Kg

*Orders usually arrive within 3-5 working days from the date of postage but can sometimes take longer especially at busier times of the year. Please allow up to 15 working days for your order to arrive, you may also want to check with your local Royal Mail delivery / sorting office as they sometimes attempt delivery and do not leave a calling card and then hold the item for you to collect.

**Please note we can only offer the standard UK mainland service ( ie 48 hrs & Next Day not available ) to the following postcodes :


AB-Aberdeen, BT - Belfast, DD - Dundee, HS - Isle Of Lewis, IM - Isle Of Man, IV - Inverness, KW - Orkney Isles, KY - Kirkcaldy, PA - Paisley, PH - Perth, TR21-25 - Scilly Isles, ZE - shetland.


***Products that will usually weigh over 2Kg are snowboards, snowboard bindings, 2 pairs of shoes, large luggage, orders of 5 or more clothing items. If you have selected the incorrect weight we will advise you by email before payment is taken and you can decide whether you want to proceed with your order. Items longer than 2m may also incur delivery surcharges but we will make you aware of those before proceeding with your order.


* Please note we cannot accept next day or two day (48 hour) deliveries to following postcodes :

IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23 - Truro, HS - Isle Of Lewis, ZE - shetland.

All next day or two day orders to these postcodes will be amended to the Standard postage option. Please ensure you select the correct delivery option when ordering.

Deliveries over 2Kg to the above postcodes may incur further postal charges but we will contact you before processing your order.

The standard post option usually takes 3-5 working days (Mon - Fri), the service we use is Royal Mail second class. If you live in a far away location in the UK please allow an extra couple of days for delivery. At busy times like Xmas, the postal system can take a little longer, so bear this in mind when selecting your delivery service.

All next day and two day orders will be delivered by Parcel Force, a signature will be required upon delivery and the carrier can deliver up to 7:30pm, fixed delivery times cannot be provided. If you provide an email address at the point of ordering you will receive a message at the time of despatch which will contain online tracking information.

International and mainland Europe deliveries are carried out by Royal Mail or Parcel Force. The charge varies according to the weight of the parcel and its destination country. A typical price for a pair of shoes and a sweatshirt to a guy in Germany would be £6.95. For further information, or for deliveries outside Europe please contact us before you place your order. We have a new section with full details and help on International delivery.

Extreme Innovations Ltd reserve the right to amend orders placed with incorrect delivery options without notice.

Please call on 0844 871 2920 if you wish to purchase items in bulk. We categorise a bulk purchase as more than 2 items of the same style on the same order. The Free postage offer and other promotional codes do not apply to bulk purchase orders.

For delivery enquiries please call 0844 871 2920 or e-mail orders@extremesportsworld.co.uk

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90 Day Returns

We endeavor to supply only the highest quality product and believe you will be delighted with your product from extremesportsworld.co.uk . However, for your extra peace of mind all purchases are covered by our 90 day exchange or refund promise. So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.

You do not have to wait for use to process returned items as we try and process them all on the day we receive them. Once we;ve processed the refund it may take a few days for the money to reach your account due to the banking system. If you pay for items by Paypal we will refund the money back to you Paypal account.

If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with a same cost alternative if required. The original postage cost is not refundable under normal circumstances, unless the order is being cancelled under the Distance Selling Regulations. If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage ( up to a maximum of £3.50). If this happens, please contact us first and we will let you know how you should send the item to us.

To return an item please go to http://www. extremesportsworld.co.uk /returns  follow the instructions and you will be issued with a returns authorisation number. The returns authorisation number must be clearly marked on the outside of the package sent back to us.  For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery as the item still belongs to you while it is in the postal system.

If you return an item that is not in its original condition or the tags have been removed and cannot be replaced, we reserve the right to either refuse a refund or levy a charge of 20% of the original purchase price.

All items being returned should be placed in a protective bag; just recycle the bag we originally sent the goods out to you in. Items not sent back in a protective bag ( i.e. footwear ) will be refunded the original selling price less 20% to take account of the item no longer being in its original condition.

extremesportsworld.co.uk Returns
Unit 3,
Rignals Lane
Chelmsford
Essex
CM2 8RF
United Kingdom

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Order Cancellation

If you place an order with us it can be cancelled at any point prior to dispatch, to cancel the order you must call us on 0844 871 2920. If the items has been dispatched you can still return it to us as we have a 90 returns period.

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Lost & Undelivered orders

If you place and order with us and the parcel is lost or mis-delivered by the delivery company, you must notify us within 3 months of your being dispatched. We will track the parcel with the delivery company and if it has been lost we will request a simple statement fom you and then arrange for the order to be sent out again or for a refund to be made.

We cannot deal with any claims on lost parcels that are outside of the 3 month period.

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Secure Shopping

As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using SSL encryption. Even if data could be intercepted over the Internet it would be useless.

When you enter a secure area of our site, on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. To double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

All credit card details are encrypted using Thawte 40bit - 128bit SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read

Thawte provides our SSL certificate ( www.thawte.com). Thawte is a global provider of digital certificate solutions that provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the Internet. You can click on the Thawte padlock below to see details of our SSL certificate.

It is a crime to purchase products with a false name or with the use of an invalid credit card. (An invalid credit card is one that is created for the sole purpose of purchasing items illegally or using a credit card or its information, via theft or unauthorized use.) It is also illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that extremesportsworld.co.uk will actively pursue and prosecute fraud offenders to the fullest extent of the law.

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Privacy Policy and Data Protection

extremesportsworld.co.uk is totally committed to protecting the privacy of our site visitors and customers. extremesportsworld.co.uk is owned and operated by Extreme Innovations Ltd (part of the Extreme Group). We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you. extremesportsworld.co.uk is registered on the Data protection register.

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

If you have signed up for our e-mail newsletter, you have three choices to select from, this way we can make sure you will only receive the level of information you have specifically requested.

Level 1 - You will only receive information from extremesportsworld.co.uk

Level 2 - You will additionally receive information from Extreme Group companies for example about action sports events and channel promotions

Level 3 - You will additionally receive information from third parties we carefully select who may have items of interest to you. For example this could include notification of events sponsored by our suppliers or other companies in our sector

We will not rent or sell your personal information, other than as part of a sale of the whole or a substantial part of the assets of  Extreme Innovations Ltd, without ensuring that suitable arrangements are in place to protect your privacy (unless required to do so by law).

We may analyse user data to decide which users to include in any promotional campaigns we may run. We may also use aggregate information and statistics for the purposes of monitoring Web site usage in order to help us develop the Web site and our service and may provide such aggregate information to third parties. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide.

Updating your details

If any of the information that you have provided to extremesportsworld.co.uk changes (for example if you change your e-mail address) do let us know. If you are already a registered user, then just log-in to "your account" and make the changes and this will automatically update our records. If you are not yet a registered user, then please give us the correct new details by sending an e-mail to info@extremesportsworld.co.uk - if you are changing your email address, don't forget to give us your old email address too!

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the web site will signify that you agree to any such changes. Because the Internet infrastructure is global, the information you provide may be transferred to countries outside the European Economic Area ("EEA") that do not have similar data protection legislation during use as set out in this policy (for example, we may decide at a later date to host the extremesportsworld.co.uk site on servers located outside the EEA). However, we have taken the steps outlined above help ensure the security of your information. Should we wish to transfer data for processing to a country outside the EEA we will ensure that suitable arrangements are in place and that your information is not misused.

If you have any questions about this privacy statement, the practices of this site, or your interactions with extremesportsworld.co.uk you are welcome to contact our Customer Service representatives at:

Unit 3,
Rignals Lane
Chelmsford
Essex
CM2 8RF
United Kingdom
Tel: 0844 871 2920
E-Mail: customerservices@extremesportsworld.co.uk

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Orders - Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Extreme Innovations Ltd.
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Order Cancellation

    Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.

Display of items for sale on this site is only an invitation to treat.

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Complaints/Congratulations!

We welcome any comments about our service - we obviously love to hear that we are doing a great job (which we hopefully do most of the time!), but we also really need to hear if things occasionally do hit the fan. We depend on you to tell us how we can improve what we are doing - so, don't be backwards about coming forwards!

BizRate Customer Certified (GOLD) Site - ExtremePie.com Reviews at Bizrate

You may want to take a look at the feedback shown below and also the comments and feedback from the extremesportsworld.co.uk point of sale surveys.

Our aim is to deal with any problems and difficulties quickly and fairly. If you have any comments about anything we do or you feel that your shopping experience was unsatisfactory. please contact us on customerservices@extremesportsworld.co.uk, telephone us on 0844 871 2920, or write to us at the address below.

Unit 3,
Rignals Lane
Chelmsford
Essex
CM2 8RF
United Kingdom

Recent comments from customers:

"Ordered Friday 2.22pm recieved a call from extremepie to clarify my billing and delievery address as they were different. Was told would be posted Friday night. All items received together nicely packaged on the monday morning. Exceptional experience. "

by email

"Thankyou for all your help looks gr8! Just had a look on the o'shea website about what they said about it. Says its for the more experienced surfer! Wondered whether only more experienced surfers can use it ie. handling wise or if it will be ok just take a bit of getting used to? If you dont think there should be a problem then I would definately like to get it and if you could switch it with the otherboard. Everything thrown in is also another great buy! I will be recomending you!

"

Chris, inthewaves

"Thank you! I was a little bit afraid to order in England, cause
a friend of mine ordered at {name removed to protect the innocent} and the
shipping was 3 weeks and there were items missing. He tries to contact them since a week and didn't get any
feedback... really weird.
I'm glad to have such a nice contact with you and feel save to order at
your store.
I will leave positive feedback when the board arrives and tell my
friends about your store.

Have a nice day "

Steve, Germany

"Service and delivery are always top notch. I have never had a problem which is why I continue to shop at extremesportsworld.co.uk"

S, Cardiff

"I would like to express my thanks for the excellent service I received on my order. It arrived within 3 days and in perfect condition. I am not used to ordering goods online but you have given me the confidence to do this again. I have already recommended yourselves to friends and family."

Caron

"I would just like to comment on how wonderful your service was. I am a first time user of this site and placed an order yesterday (08.01.07) which has just arrived today (09.01.07). I am delighted with the product and would be extremely pleased to recommend you to any of my friends and family. Thank you so much for delivering my item quickly as it is a 21st birthday present for my boyfriend! Once again i would like to commend you on your service..."

Kate

"Re: order number XXXXX / exchanged item. Thank you for exchanging my order for a different size. The service was excellent, with no hassle and a quick delivery time. Products are great, good price and top quality. many thanks"

Luke

"hello i would love to compliment you on your service, i thought it was excellent as i placed my order on wednesday (standard delivery) and it came on friday, that's speedy work. i love the site, will defiantly be coming back. Thank you"

Hannah

"I'm glad to see that at least one shop still has the ability to exercise excellent customer service and really is putting the customer first, as such I will be recommending you to my friends and will use your shop as much as possible."

Anthony, Glasgow

"thanks heaps. great stuff and for once a sensible delivery price."

Lisa, London

"Many thanks for your help today with my order, top service much appreciated !"

Mark, Isle of Man

"Very impressed with the service provided & the products"

Michelle, Dorset

"real painless experience, great..."

Ian, Cheshire

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The Legal Bit

Extreme Innovations Ltd trade as extremesportsworld.co.uk
Registered in England Company Number 5863205

VAT no 822 7928 66

Under no circumstances should any orders be returned to this address.

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